Delete your Levelmax Trade account

Delete your account in the app

1. Open Levelmax Trade and sign in.
2. Go to the Account tab and scroll to the bottom.
3. Tap Delete account, enter your password and confirm.

Can’t sign in? Email info@levelmax.com.au from the email address you sign in with, or ask your LEVELMAX account manager. We will close the account and confirm by email.

What happens

• The account is closed straight away: you are signed out on every device and can no longer sign in.
• The main user of a company account closes the company’s whole app account, including its sub-accounts. A sub-account closes only its own login.
• Orders you have already placed are not cancelled. We stop sending you order emails and messages; your account manager looks after orders still open.
• For 30 days we can restore the account if you ask your account manager. After 30 days your details are deleted.

What is deleted after 30 days

• Your name, email address and password, your sign-in sessions and devices, your in-app messages, the requests you sent in the app, any invitations, and our copies of the emails we sent you.
• The delivery contact name and phone number on the orders you placed. For a company account also its address book, and the notes and street address on its orders. An order still being delivered keeps these until it is completed.

What we keep

The orders themselves (products, quantities, dates, delivery suburb, state and postcode, status) and the rewards points history stay as LEVELMAX’s business records, no longer linked to your name or email address. Copies of orders in our business systems (such as order approvals, delivery records and invoices) are kept as business records too. We keep business records for as long as Australian law requires (for example, tax records for five years). Your company’s customer details held by LEVELMAX outside the app are not affected; ask your account manager if you want those changed.