Terms of Use

LEVELMAX Terms of Use — Levelmax Trade app Version 2026-11 These terms apply to the Levelmax Trade app and the ordering service in it. The app is run by Level Flow Pty Ltd (ABN 75 680 434 128), trading as LEVELMAX (“LEVELMAX”, “we”, “us”). By using the app you agree to these terms for yourself and for the business you order for (“your company”). 1. Who can use the app • The app is for LEVELMAX’s trade customers. Accounts are by invitation: we invite the main user of your company’s account, and the main user can invite sub-accounts. • You must be at least 18 and authorised by your company to place orders for it. • Your company’s terms of trade with LEVELMAX, including any credit agreement, still apply to everything you order through the app. If these terms and your terms of trade differ, your terms of trade apply. 2. Your login • Keep your password secret and don’t share your login. Each person who orders should have their own login. • Orders and requests sent from your company’s main account or its sub-accounts are your company’s orders and requests. • The main user manages the sub-accounts and can see the orders they place. A sub-account sees only its own orders. • If you think someone else has used your login, change your password straight away and tell your account manager. • Keep your company’s details up to date using Account → Request a change. 3. Orders • An order placed in the app is a request. It becomes a binding order only when your LEVELMAX account manager confirms it. We may decline an order or, after talking to you, change it (for example quantities or delivery arrangements); the app shows the order as confirmed. • The app doesn’t show prices. Prices, discounts, delivery fees and payment terms are those agreed with LEVELMAX and appear on your invoice. Your account manager confirms any delivery fee when they confirm the order. • You can withdraw an order in the app until it is confirmed. After that, ask your account manager; changes and cancellations then follow your terms of trade. • Delivery and pickup dates are the dates you ask for. We aim to meet them but can’t guarantee them, and we will contact you if a date can’t be met. • For deliveries, make sure the address, site details and contact are correct and that someone can receive the goods. • Order and payment status in the app are for information. Your invoices and statements are the official record. 4. Products • Product names, images and pack sizes in the app are for identification. Always follow the product’s label, technical data sheet and installation instructions. • Products shown in the app may change or become unavailable. 5. Rewards points • Your company’s account earns rewards points on eligible products, at the rates LEVELMAX sets, once the order is paid in full. Some products, such as tools, don’t earn points. • Points belong to your company’s account. They have no cash value and can’t be transferred, sold or exchanged for cash. • How points can be used will be announced in the app. Points expire 24 months after the date they are added to your company’s account. • We may correct points if an order is cancelled, returned, credited or not paid, or if points were added by mistake. • We may change the rewards rules or end the program. We will tell you in the app at least 30 days before a change that reduces points already earned, or before the program ends. • If your company’s app account is deleted, its points can no longer be used. 6. Using the app properly You must not: • give anyone else access to your login, or use the app for anyone other than your company; • try to see other customers’ information or get around the app’s security; • interfere with, overload, copy, scrape or reverse engineer the app, except as the law allows; • send unlawful, offensive or misleading content through the app. We may suspend or close a login or a company account if these terms are broken, if your company stops trading with LEVELMAX, or to protect the app or other customers. We will tell you when we do, unless we can’t for legal or security reasons. 7. Messages from us We send order updates and account emails (such as invitations and password resets) to your login email, and messages in the app. If you allow notifications on your device, we also send them as push notifications. These messages are part of the service. 8. The app • The app, the LEVELMAX name and logo, and the product content belong to LEVELMAX or its licensors. You may use the app only for your company’s business with LEVELMAX. • Your use of the app is also subject to the terms of the store you downloaded it from (Apple App Store or Google Play). • We work to keep the app available and accurate, but it may sometimes be unavailable or contain errors, for example during maintenance or a problem with our systems or suppliers. If you can’t use the app, contact your account manager to order. • We may update the app and change its features. You may need to install an update to keep using it. 9. Liability • Nothing in these terms excludes, restricts or modifies any right, remedy or guarantee you have under the Australian Consumer Law or other laws that can’t lawfully be excluded. • Subject to that, and to the extent the law allows, LEVELMAX is not liable for any indirect or consequential loss (including lost profit, lost revenue or delays to your projects) arising from using, or being unable to use, the app. • Where our liability for failing to meet a consumer guarantee for the app can be limited, it is limited to supplying the service again or paying the cost of having it supplied again. • Your terms of trade cover the goods we supply. 10. Closing your account • You can stop using the app at any time and delete your account in the app (Account → Delete account). When the main user deletes the account, the company’s whole app account closes, including its sub-accounts. How it works and what is kept: trade.levelmax.com.au/account-deletion. • Deleting the app account doesn’t cancel orders already placed, end your company’s trading relationship with LEVELMAX, or change amounts owing. 11. Changes to these terms We may update these terms. The app shows the new version and asks you to accept it before you continue. If you don’t agree, stop using the app and contact your account manager. 12. Privacy Our Privacy Policy, in the app and at trade.levelmax.com.au/privacy, explains how we handle personal information. 13. Governing law These terms are governed by the laws of New South Wales, Australia. Courts in New South Wales have non-exclusive jurisdiction. 14. Contact LEVELMAX (Level Flow Pty Ltd, ABN 75 680 434 128), Unit L / 61-65 Roberts Rd, Greenacre NSW 2190. Email info@levelmax.com.au, or contact your account manager.